Terms & Conditions
All steek dot scot products and services contain downloadable or online content. Customers must have access to a computer or other device which supports an internet browser and a good internet connection to access our products and services. Our classes and courses involve online access of videos through a logged in customer account which requires cookies to be enabled.
PROVISION OF CORRECT EMAIL ADDRESS
It is the responsibility of the customer to provide a complete and correct name and email for delivery of online courses and downloads ordered from this website. For billing purposes the customer must provide the correct billing address and the country which the course or class is being ordered from.
CANCELLATIONS AND RETURNS
Customers have a statutory right to cancel their order up to 14 CALENDAR DAYS after ordering provided the online content has not been accessed via account login. Once the course, class or downloadable content is accessed the return period is automatically waived. Customers who have not accessed their course, class or downloadable content and wish to return their order within the 14 day period must inform Virtual Yarns Ltd by email of their intention to cancel so that a refund can be provided and the online access removed.
DECLINING OF ORDERS
Virtual Yarns Ltd reserves the right to decline any order at its sole discretion.
COMMERCIAL USE OF KNITTED DESIGNS, CLASSES, TUTORIAL VIDEOS & DOWNLOADABLE CONTENT
The contents of the courses and classes and the designs contained within them which can be found on this website are for the use of individual private customers only. It is strictly prohibited to offer knitted/finished Virtual Yarns designs for sale, or to use them for any commercial purpose, or to broadcast them to groups or show them publicly. The online portion of our Video classes and Creative Course 1 is accessed via this website through an individually purchased membership. You will need a computer and an internet connection to access the content. In the event of any or all of our Video Classes being discontinued we will continue to offer the online content for a year from date of purchase. Creative Course 1 membership is available for 1 year from date of purchase.
steek dot scot is run by Virtual Yarns Ltd, which is a company registered and located in Scotland, and these terms and conditions shall be interpreted and governed under Scottish law.
We are required by law to clearly and simply explain what personal data we collect and the reasons why we collect it.
We collect the bare minimum of personal data and use it only for the core business purposes of accounts, record keeping and the delivery of goods.
Who are we?
steek dot scot is the sister website of www.virtualyarns.com and exists to display video tutorial content connected with certain Virtual Yarns designs and online creative courses and downloads.
Virtual Yarns Ltd is a company registered in Scotland
Registration number at Companies House, Edinburgh, is SC 394836
Registered Office –
63 Kenneth Street
Isle of Lewis HS1 2DS
Business Premises –
60 Brook Street
GLASGOW, G40 2AB
What kind of personal data do we collect?
We collect three kinds – contact data, transaction data and membership data.
Contact data consists of your name, delivery address, billing address, email address, IP address and phone number. We collect this data so we can send your order to you and contact you about your order if necessary. We also collect this data so that we can give you access to any video content you have purchased.
Transaction data consists of what you ordered, how much you paid for it and by what means you paid. It is simple common sense to keep a note of what we have sold, but we are also required by law to keep business accounts and to submit an annual tax return. The transaction data is an integral part of this process.
Membership data consists of your name and email address. If you purchase a Project Class project or a Creative Course we will make a membership for you which will allow you to access the video tutorials for your Project Class or Creative Course.
We collect no other personal data or financial data. The financial data associated with our transactions goes to PayPal, and does not come to us.
How do we collect your personal data?
Directly from you when you fill in our online order form with your contact and transaction details. We are required to obtain your clear consent before collecting your data, and so you have to click a consent box before your order form is sent.
If you purchase a video class product you will be added to the appropriate video class membership on the steek dot scot website so that you can view your video content.
Also, if you send us an email then we will obviously receive your email address.
Our website & cookies
Our website is hosted by Flywheel, who keep our website and online data safe and secure. The website runs a Flywheel cookie which collects very basic information on the number of site visitors we have per day.
We process all payments using WooCommerce through Paypal. WooCommerce runs two necessary cookies on the website to enable the shop and checkout to function throughout your session.
We use Google Analytics to monitor statistics on our website. We use this data to analyse which pages are of most interest to our visitors as a whole so that we can provide relevant future content. We do not profile shopping cart behaviour, or use any data from our website for marketing or targeted ads of any kind. Google Analytics runs four cookies through the website for the purposes of gathering statistical and behavioural information. Our website is set to anonymise individual IP addresses before they are stored by Google Analytics.
If you disable Cookies in the privacy section of your browser you will still be able to access and browse our website, but you will not be able to make an order, as WooCommerce cookies are required for the functionality of the checkout pages. If you disable cookies you will also not be able to access your video class tutorials as WooCommerce membership cookies are required for the functionality of the login and tutorial pages.
How do we store your personal data?
Customer order data is stored securely on our website, in our dedicated orders email account and in our tax records dating back 6 years. We can anonymise your order details on request which will strip all personal information from your order. Please remember that if you request this then we can only respond to enquiries about your order if you provide the order number, as that will be our only means of identifying your purchase.
Our customer accounts are stored securely on the Virtual Yarns and steek dot scot websites and can be deleted on request.
Our video class memberships are stored securely on the steek dot scot website and can be deleted on request.
Email enquiries are stored on our dedicated email account, and are deleted along with your contact information after the enquiry has been dealt with.
How long do we keep your personal data?
If you have access to a video class you will remain a member for the length of your subscription or membership.
UK tax laws require us to keep all accounting and transaction data for 6 years following the submission of our tax return.
Can I insist that my personal data is deleted from your records?
Yes, it is your statutory right to do so. We will delete your personal data on request, apart from any current transaction data that we must retain for tax purposes. Please note that if you decide to delete your personal date you will lose access to all online classes or courses as these can only be provided through a logged in account.
Do we share data with any third parties?
Data is passed through WooCommerce to PayPal so that your order can be processed.
Our website was created on WordPress, with hosting and security managed by Flywheel, a secure and wordpress dedicated hosting company.
Our email accounts are hosted by Calico.
We use Google Analytics to gather general information on site and page views and other basic site usage data.
We do not share your personal data with any other third parties.
When will you hear from us?
If you make an order you will get a confirmation email after you have completed checkout.
If we have a question about your order information we will email you.
When you create a customer account at checkout your will receive an email acknowledging that your account is set up.
If you email us or use our Contact Us form we will reply to your enquiry.
Our customer accounts exist so that you can view and access your course or class after purchasing it.
Questions & concerns